The DIA are pleased to introduce Mr. Howard Duffy as our new Technical Officer and advisor.
Howard is highly qualified and has had a long and varied history with the dry cleaning industry.  In 1970 Howard joined R&R Drycleaners in the ACT and was at the forefront of package plant development. This new concept was in its infancy and required operators to receive training in the new Donini Perc machines and Forse Forenta presses. The carpet section was struggling for staff so Howard became an instant expert on carpet cleaning, on site quoting and collection of rugs. This then led onto curtainpick-up, cleaning and re-hangs. Howard was definitely a busy man!!!
After working in the UK Howard accepted a share in Bells Drycleaners, ACT. The next 20 years saw the business grow to 12 package plants and factory that at its peak was cleaning over 100 suede and leather garments per week.
Howard won the Horscroft Award at state level twice and then the National award was presented to him at an IDC/Australian Convention.
This provided him with many international opportunities and training which he was able to share with his colleagues.
Howard has always had the greater good of the industry as his motivation.
He was on the Government committee to formalise care labelling and just recently to maintain these standards when pressure was instigated to water down the labelling legislation. Howard has had input into the designing of TAFE courses and was on the board of the Industry Training Advisory Board for 10 years of which six years was as chairman of the Wholesale, Retail Services and Personal Services. He was then asked by the government to sit on an amalgamation of all these boards and did so for 4 years.
For 10 years Howard worked with consumer affairs who needed help in trying to explain and assign responsibility for garment issues from the public and drycleaners. Howard says “it is amazing that over the course of time the problems remain the same and the adage that blame is about 1/3 dry cleaner,1/3 customer,1/3 manufacturer still holds true".
How fortunate we are to have access to the expertise and knowledge of Howard Duffy.

Mr Brian Tonkin
Technical Officer