[
	{
		"post_id": "241", 
		"post_category_id": "11", 
		"post_title": "DC Management Tool Kit - Customer Service Course", 
		"post_content_short": "A DIA Customer Service Course to help train staff", 
		"post_icon": "https:\/\/www.drycleanersweb.com.au\/media\/website_posts\/241\/IMG_1302.jpg", 
		"post_content_type": "file", 
		"post_content_url": "https:\/\/www.drycleanersweb.com.au\/media\/website_posts\/241\/DC-Management-Tool-Kit-Customer-Service.pdf", 
		"post_date": "2025-11-12 23:37:34"
	}, 
	{
		"post_id": "239", 
		"post_category_id": "11", 
		"post_title": "DC Management Tool Kit", 
		"post_content_short": "Marketing and Promotion Plan July 2000 - June 2001<br \/>\n<br \/>\nThis plan outline has been developed by the DIA to assist members prepare for marketplace that results from the introduction of\nGST.&nbsp;&nbsp;", 
		"post_icon": "https:\/\/www.drycleanersweb.com.au\/media\/website_posts\/239\/IMG_1300.jpg", 
		"post_content_type": "file", 
		"post_content_url": "https:\/\/www.drycleanersweb.com.au\/media\/website_posts\/239\/DC-Management-Tool-Kit-Marketing-and-Promotion-Plan-2000-2001.pdf", 
		"post_date": "2025-11-12 23:33:52"
	}, 
	{
		"post_id": "238", 
		"post_category_id": "11", 
		"post_title": "DC Management Tool Kit - Effective Customer Complaints and Complaint Handling", 
		"post_content_short": "Effective Customer Relations and Complaint Handling:<br \/>\n<br \/>\n* Introduction<br \/>\n* Why do customers complain?<br \/>\n* Formulating and implementing your customer relations policy<br \/>\n* International Fair Claims Guide for Consumer Textile Products<br \/>\n* DIA Customer Complaints Service<br \/>\n<br \/>\nTaken from DIA Drycleaning Management Tool Kit - circa 2000", 
		"post_icon": "https:\/\/www.drycleanersweb.com.au\/media\/website_posts\/238\/IMG_1299.jpg", 
		"post_content_type": "file", 
		"post_content_url": "https:\/\/www.drycleanersweb.com.au\/media\/website_posts\/238\/DC-Management-ToolKit-Effective-Customer-Relations-and-Complaints-Handling.pdf", 
		"post_date": "2025-11-12 23:30:20"
	}, 
	{
		"post_id": "202", 
		"post_category_id": "11", 
		"post_title": "New point of sale brochures", 
		"post_content_short": "Here you will find a .pdf download of all six of the new point of sale brochures.", 
		"post_icon": "https:\/\/www.drycleanersweb.com.au\/media\/website_posts\/202\/Screenshot-2025-04-04-at-5.21.04-pm.png", 
		"post_content_type": "page", 
		"post_content_url": "https:\/\/www.drycleanersweb.com.au\/industry-resources\/business-employment-and-guidance\/customer-service\/point-of-sale-brochures\/", 
		"post_date": "2025-04-04 06:30:25"
	}, 
	{
		"post_id": "43", 
		"post_category_id": "11", 
		"post_title": "Understanding Your Leather and Suede Garments", 
		"post_content_short": "If you are short on time then packs of the printed brochure are available to purchase from the DIA office.&nbsp; Upfront payment is\nrequired.", 
		"post_icon": "", 
		"post_content_type": "file", 
		"post_content_url": "https:\/\/www.drycleanersweb.com.au\/media\/website_posts\/43\/dcia_-_point_of_sale_brochure_-_to_print9.pdf", 
		"post_date": "2021-03-24 16:28:00"
	}, 
	{
		"post_id": "40", 
		"post_category_id": "11", 
		"post_title": "Do's and Don'ts at the counter", 
		"post_content_short": "avoid the barking about wedding gown transactions", 
		"post_icon": "", 
		"post_content_type": "url", 
		"post_content_url": "https:\/\/view.officeapps.live.com\/op\/view.aspx?src=https%3A%2F%2Fwww.drycleanersweb.com.au%2Fsites%2Fdefault%2Ffiles%2Fuploaded-content%2Ffield_f_content_file%2Faustralia_2018_presentation.pptx&wdOrigin=BROWSELINK", 
		"post_date": "2018-09-12 16:24:00"
	}, 
	{
		"post_id": "38", 
		"post_category_id": "11", 
		"post_title": "Customer Service Standards - How do you Rate?", 
		"post_content_short": "How often do we become so familiar with our business we just don't see what the customer sees?", 
		"post_icon": "", 
		"post_content_type": "page", 
		"post_content_url": "https:\/\/www.drycleanersweb.com.au\/industry-resources\/business-employment-and-guidance\/customer-service\/customer-service-standards-how-do-you-rate\/", 
		"post_date": "2017-04-06 16:15:00"
	}, 
	{
		"post_id": "37", 
		"post_category_id": "11", 
		"post_title": "Wedding Dress Inspection Checklist", 
		"post_content_short": "There is a checklist for pre inspection and by using this not only will you have essential information but you will appear more\nprofessional.", 
		"post_icon": "", 
		"post_content_type": "page", 
		"post_content_url": "https:\/\/www.drycleanersweb.com.au\/industry-resources\/business-employment-and-guidance\/customer-service\/wedding-dress-inspection-checklist\/", 
		"post_date": "2017-04-06 16:13:00"
	}, 
	{
		"post_id": "33", 
		"post_category_id": "11", 
		"post_title": "Training- Customer Service", 
		"post_content_short": "This is a series of training sessions designed to support you with the very important area of Customer Service.", 
		"post_icon": "", 
		"post_content_type": "page", 
		"post_content_url": "https:\/\/www.drycleanersweb.com.au\/industry-resources\/business-employment-and-guidance\/customer-service\/training-customer-service\/", 
		"post_date": "2013-06-06 16:01:00"
	}
]