<?xml version="1.0" encoding="UTF-8"?>
<root>
  <posts>
    <post_id>241</post_id>
    <post_category_id>11</post_category_id>
    <post_title><![CDATA[DC Management Tool Kit - Customer Service Course]]></post_title>
    <post_content_short><![CDATA[A DIA Customer Service Course to help train staff]]></post_content_short>
    <post_icon>https://www.drycleanersweb.com.au/media/website_posts/241/IMG_1302.jpg</post_icon>
    <post_content_type>file</post_content_type>
    <post_content_url>https://www.drycleanersweb.com.au/media/website_posts/241/DC-Management-Tool-Kit-Customer-Service.pdf</post_content_url>
    <post_date>2025-11-12 23:37:34</post_date>
  </posts>
  <posts>
    <post_id>239</post_id>
    <post_category_id>11</post_category_id>
    <post_title><![CDATA[DC Management Tool Kit]]></post_title>
    <post_content_short><![CDATA[Marketing and Promotion Plan July 2000 - June 2001<br />
<br />
This plan outline has been developed by the DIA to assist members prepare for marketplace that results from the introduction of
GST.  ]]></post_content_short>
    <post_icon>https://www.drycleanersweb.com.au/media/website_posts/239/IMG_1300.jpg</post_icon>
    <post_content_type>file</post_content_type>
    <post_content_url>https://www.drycleanersweb.com.au/media/website_posts/239/DC-Management-Tool-Kit-Marketing-and-Promotion-Plan-2000-2001.pdf</post_content_url>
    <post_date>2025-11-12 23:33:52</post_date>
  </posts>
  <posts>
    <post_id>238</post_id>
    <post_category_id>11</post_category_id>
    <post_title><![CDATA[DC Management Tool Kit - Effective Customer Complaints and Complaint Handling]]></post_title>
    <post_content_short><![CDATA[Effective Customer Relations and Complaint Handling:<br />
<br />
* Introduction<br />
* Why do customers complain?<br />
* Formulating and implementing your customer relations policy<br />
* International Fair Claims Guide for Consumer Textile Products<br />
* DIA Customer Complaints Service<br />
<br />
Taken from DIA Drycleaning Management Tool Kit - circa 2000]]></post_content_short>
    <post_icon>https://www.drycleanersweb.com.au/media/website_posts/238/IMG_1299.jpg</post_icon>
    <post_content_type>file</post_content_type>
    <post_content_url>https://www.drycleanersweb.com.au/media/website_posts/238/DC-Management-ToolKit-Effective-Customer-Relations-and-Complaints-Handling.pdf</post_content_url>
    <post_date>2025-11-12 23:30:20</post_date>
  </posts>
  <posts>
    <post_id>202</post_id>
    <post_category_id>11</post_category_id>
    <post_title><![CDATA[New point of sale brochures]]></post_title>
    <post_content_short><![CDATA[Here you will find a .pdf download of all six of the new point of sale brochures.]]></post_content_short>
    <post_icon>https://www.drycleanersweb.com.au/media/website_posts/202/Screenshot-2025-04-04-at-5.21.04-pm.png</post_icon>
    <post_content_type>page</post_content_type>
    <post_content_url>https://www.drycleanersweb.com.au/industry-resources/business-employment-and-guidance/customer-service/point-of-sale-brochures/</post_content_url>
    <post_date>2025-04-04 06:30:25</post_date>
  </posts>
  <posts>
    <post_id>43</post_id>
    <post_category_id>11</post_category_id>
    <post_title><![CDATA[Understanding Your Leather and Suede Garments]]></post_title>
    <post_content_short><![CDATA[If you are short on time then packs of the printed brochure are available to purchase from the DIA office.  Upfront payment is
required.]]></post_content_short>
    <post_icon></post_icon>
    <post_content_type>file</post_content_type>
    <post_content_url>https://www.drycleanersweb.com.au/media/website_posts/43/dcia_-_point_of_sale_brochure_-_to_print9.pdf</post_content_url>
    <post_date>2021-03-24 16:28:00</post_date>
  </posts>
  <posts>
    <post_id>40</post_id>
    <post_category_id>11</post_category_id>
    <post_title><![CDATA[Do's and Don'ts at the counter]]></post_title>
    <post_content_short><![CDATA[avoid the barking about wedding gown transactions]]></post_content_short>
    <post_icon></post_icon>
    <post_content_type>url</post_content_type>
    <post_content_url>https://view.officeapps.live.com/op/view.aspx?src=https%3A%2F%2Fwww.drycleanersweb.com.au%2Fsites%2Fdefault%2Ffiles%2Fuploaded-content%2Ffield_f_content_file%2Faustralia_2018_presentation.pptx&amp;wdOrigin=BROWSELINK</post_content_url>
    <post_date>2018-09-12 16:24:00</post_date>
  </posts>
  <posts>
    <post_id>38</post_id>
    <post_category_id>11</post_category_id>
    <post_title><![CDATA[Customer Service Standards - How do you Rate?]]></post_title>
    <post_content_short><![CDATA[How often do we become so familiar with our business we just don't see what the customer sees?]]></post_content_short>
    <post_icon></post_icon>
    <post_content_type>page</post_content_type>
    <post_content_url>https://www.drycleanersweb.com.au/industry-resources/business-employment-and-guidance/customer-service/customer-service-standards-how-do-you-rate/</post_content_url>
    <post_date>2017-04-06 16:15:00</post_date>
  </posts>
  <posts>
    <post_id>37</post_id>
    <post_category_id>11</post_category_id>
    <post_title><![CDATA[Wedding Dress Inspection Checklist]]></post_title>
    <post_content_short><![CDATA[There is a checklist for pre inspection and by using this not only will you have essential information but you will appear more
professional.]]></post_content_short>
    <post_icon></post_icon>
    <post_content_type>page</post_content_type>
    <post_content_url>https://www.drycleanersweb.com.au/industry-resources/business-employment-and-guidance/customer-service/wedding-dress-inspection-checklist/</post_content_url>
    <post_date>2017-04-06 16:13:00</post_date>
  </posts>
  <posts>
    <post_id>33</post_id>
    <post_category_id>11</post_category_id>
    <post_title><![CDATA[Training- Customer Service]]></post_title>
    <post_content_short><![CDATA[This is a series of training sessions designed to support you with the very important area of Customer Service.]]></post_content_short>
    <post_icon></post_icon>
    <post_content_type>page</post_content_type>
    <post_content_url>https://www.drycleanersweb.com.au/industry-resources/business-employment-and-guidance/customer-service/training-customer-service/</post_content_url>
    <post_date>2013-06-06 16:01:00</post_date>
  </posts>
</root>
