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Founding price — per store, one-off purchaseStore sizeMember (founding)Non-member (founding)Up to 5 staff$69 member$139 non-member6+ staff$99 member$199 non-memberPrices increase once the founding period ends.Level 3 DIA Members receive a 20% discount", "product_order": "0", "product_icon": "\/media\/commerce_products\/88\/Screenshot-2026-08-20-at-11.21.44-am.png", "product_brand_id": "1", "product_price": "180.91", "product_price_ex_tax": 180.90909090909, "product_price_local_tax": "180.91", "product_created_datetime": "2026-08-20 01:24:26", "product_code": "Online Store:Customer Service Training Toolkit - up to 6+ staff", "product_barcode": "", "product_is_unorderable": "0", "product_is_shipping_required": "0", "product_inventory_level": null, "product_uri": "\/products\/dia-customer-service-training-toolkit-up-to-6-staff-non-member-online-storecustomer-service-training-toolkit-up-to-6-staff-non-member\/" }, { "product_id": "87", "product_title": "Customer Service Training Toolkit - up to 5 staff - Non Member", "product_content": "What's included• DIA Customer Service Training Guide — all 8 chapters covering the full new-starter curriculum, from asking the right questions to selling additional services • New Staff Induction Checklist — a day-by-day, five-day training plan with sign-off boxes for staff and owner\/manager• Staff Quiz & Answer Key — 37 questions across all 8 chapters, with the answer key kept separate for trainers only • 5 Counter Reference Cards — print-and-laminate quick reference for the counter: Garment Check-In Inspection, the ACE complaint-handling script, Selling Additional Services, Leather & Suede Check-In, and Phone & Language Whether it is your first counter person or your fifth, every new starter gets the same thorough, consistent training — without it taking up your week. Founding price — per store, one-off purchaseStore sizeMember (founding)Non-member (founding)Up to 5 staff$69 member$139 non-member6+ staff$99 member$199 non-memberPrices increase once the founding period ends.Level 3 DIA Members receive a 20% discount", "product_order": "0", "product_icon": "\/media\/commerce_products\/87\/Screenshot-2026-08-20-at-11.21.44-am.png", "product_brand_id": "1", "product_price": "126.36", "product_price_ex_tax": 126.36363636364, "product_price_local_tax": "126.36", "product_created_datetime": "2026-08-20 01:23:59", "product_code": "Online Store:Customer Service Training Toolkit - up to 5 staff ", "product_barcode": "", "product_is_unorderable": "0", "product_is_shipping_required": "0", "product_inventory_level": null, "product_uri": "\/products\/dia-customer-service-training-toolkit-up-to-5-staff-non-member-online-storecustomer-service-training-toolkit-up-to-5-staff-non-member\/" }, { "product_id": "86", "product_title": "Customer Service Training Toolkit - up to 6+ staff - Member", "product_content": "What's included• DIA Customer Service Training Guide — all 8 chapters covering the full new-starter curriculum, from asking the right questions to selling additional services • New Staff Induction Checklist — a day-by-day, five-day training plan with sign-off boxes for staff and owner\/manager• Staff Quiz & Answer Key — 37 questions across all 8 chapters, with the answer key kept separate for trainers only • 5 Counter Reference Cards — print-and-laminate quick reference for the counter: Garment Check-In Inspection, the ACE complaint-handling script, Selling Additional Services, Leather & Suede Check-In, and Phone & Language Whether it is your first counter person or your fifth, every new starter gets the same thorough, consistent training — without it taking up your week. Founding price — per store, one-off purchaseStore sizeMember (founding)Non-member (founding)Up to 5 staff$69 member$139 non-member6+ staff$99 member$199 non-memberPrices increase once the founding period ends.Level 3 DIA Members receive a 20% discount", "product_order": "0", "product_icon": "\/media\/commerce_products\/86\/Screenshot-2026-08-20-at-11.21.44-am.png", "product_brand_id": "1", "product_price": "90.00", "product_price_ex_tax": 90, "product_price_local_tax": "90.00", "product_created_datetime": "2026-08-20 01:23:14", "product_code": "Online Store:Customer Service Training Toolkit - up to 6+ staff", "product_barcode": "", "product_is_unorderable": "0", "product_is_shipping_required": "0", "product_inventory_level": null, "product_uri": "\/products\/dia-customer-service-training-toolkit-up-to-6-staff-member-online-storecustomer-service-training-toolkit-up-to-6-staff-member\/" }, { "product_id": "85", "product_title": "Customer Service Training Toolkit - up to 5 staff - Member", "product_content": "What's included• DIA Customer Service Training Guide — all 8 chapters covering the full new-starter curriculum, from asking the right questions to selling additional services • New Staff Induction Checklist — a day-by-day, five-day training plan with sign-off boxes for staff and owner\/manager• Staff Quiz & Answer Key — 37 questions across all 8 chapters, with the answer key kept separate for trainers only • 5 Counter Reference Cards — print-and-laminate quick reference for the counter: Garment Check-In Inspection, the ACE complaint-handling script, Selling Additional Services, Leather & Suede Check-In, and Phone & Language Whether it is your first counter person or your fifth, every new starter gets the same thorough, consistent training — without it taking up your week. 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StainsPrice includes shipping", "product_order": "0", "product_icon": "\/media\/commerce_products\/38\/POS-Pic-Stains.png", "product_brand_id": "1", "product_price": "19.09", "product_price_ex_tax": 19.090909090909, "product_price_local_tax": "19.09", "product_created_datetime": "2023-09-28 10:57:23", "product_code": "Online Store:Point of sale brochure - Stains", "product_barcode": "", "product_is_unorderable": "0", "product_is_shipping_required": "1", "product_inventory_level": null, "product_uri": "\/products\/dia-point-of-sale-brochure-stains-online-storepoint-of-sale-brochure-stains\/" }, { "product_id": "37", "product_title": "Point of Sale Brochure - Curtains", "product_content": "Bundle of 15 Point of sale brochures - CurtainsPrice includes shipping", "product_order": "0", "product_icon": "\/media\/commerce_products\/37\/POS-Pic-Curtains.png", "product_brand_id": "1", "product_price": "19.09", "product_price_ex_tax": 19.090909090909, "product_price_local_tax": "19.09", "product_created_datetime": "2023-09-28 10:55:26", "product_code": "Online Store:Point of sale brochure - 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Silk", "product_barcode": "", "product_is_unorderable": "0", "product_is_shipping_required": "1", "product_inventory_level": null, "product_uri": "\/products\/dia-point-of-sale-brochure-silk-online-storepoint-of-sale-brochure-silk\/" }, { "product_id": "12", "product_title": "Point of Sale Brochures - Care Labels", "product_content": "Bundle of 15 Point of sale brochures - Care LabelsPrice includes shipping", "product_order": "0", "product_icon": "\/media\/commerce_products\/12\/POS-Pic-Care-Labels.png", "product_brand_id": "1", "product_price": "19.09", "product_price_ex_tax": 19.090909090909, "product_price_local_tax": "19.09", "product_created_datetime": "2023-09-20 15:31:30", "product_code": "Online Store:Point of sale brochure - Care Labels", "product_barcode": "", "product_is_unorderable": "0", "product_is_shipping_required": "1", "product_inventory_level": null, "product_uri": "\/products\/dia-point-of-sale-brochures-care-labels-online-storepoint-of-sale-brochure-care-labels\/" }, { "product_id": "11", "product_title": "Point of Sale Brochures - 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You can purchase all six point of sale brochures together for the one low price. You will receive 30 copies of each of the below brochures:Stains Silk Trims Colour loss Curtains Care Labels Price includes shipping.", "product_order": "0", "product_icon": "\/media\/commerce_products\/11\/POS-Pic-All-6-.png", "product_brand_id": "1", "product_price": "95.45", "product_price_ex_tax": 95.454545454545, "product_price_local_tax": "95.45", "product_created_datetime": "2023-09-20 15:30:25", "product_code": "Online Store:Point of sale brochures - Bundle of six", "product_barcode": "", "product_is_unorderable": "0", "product_is_shipping_required": "1", "product_inventory_level": null, "product_uri": "\/products\/dia-point-of-sale-brochures-bundle-of-six-online-storepoint-of-sale-brochures-bundle-of-six\/" } ]