Terms & Conditions

Terms

Copyright
This site and its contents are subject to copyright. The site material copyright is owned by Dry Cleaning Institute of Australia, or in the case of some material, a third party. The site function and operation copyright is owned by Dry Cleaning Institute of Australia.

You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site is strictly prohibited.

Trademarks
This site includes registered trademarks, and other trademarks that are otherwise protected by law. Except as expressly authorised, the use or misuse of any of these trademarks is strictly prohibited.

Included Trademarks and Registered Trademarks are Trademarks of their respective owners.

Disclaimer
You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on "as is" basis, the site may contain errors, faults and inaccuracies and may not be complete and current.

Dry Cleaning Institute of Australia makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.

Neither the Dry Cleaning Institute of Australia, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

Viruses
Dry Cleaning Institute of Australia cannot guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions, which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release Dry Cleaning Institute of Australia entirely of all responsibility for any consequences of its use.

Third Party Sites
This site may contain links to third party sites. Dry Cleaning Institute of Australia is not responsible for the condition or content of those sites as they are not under the Dry Cleaning Institute control. You access those sites and/or use the site's products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by Dry Cleaning Institute of Australia of the sites or the products or services provided on the site.
Dry Cleaning Institute of Australia does not permit any linkages to this site without prior permission.

Applicable Law
This site is controlled by Dry Cleaning Institute of Australia. Your use of this site is governed by, construed and enforced in accordance with the laws of New South Wales, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of New South Wales, Australia.

This site may be accessed throughout Australia and overseas. Dry Cleaning Institute of Australia makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.

Privacy
Dry Cleaning Institute of Australia highly values the strong relationships we have with our members and customers. The collection of data at Dry Cleaning Institute of Australia is being handled with full and proper respect for the privacy of our members and customers. The data we collect is handled sensitively, securely and with proper regard to privacy. Dry Cleaning Institute of Australia does not disclose, distribute or sell the data we collect from our members to third parties.

This site uses a feature of your web browser known as "cookies" to store information and identify you to the system while you are on a session. No personal details are contained in the cookies.

Delivery for Online Purchases

Delivery Period

DIA will endeavour to ensure that orders for delivery to addresses within Australia and New Zealand arrive within 10 business days of the order being placed and dispatched.

DIA will endeavour to ensure that orders for delivery to addresses outside of Australia and New Zealand arrive within 17 business days of the order being placed and dispatched.

To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. Delivery will be through Australia Post eParcel and you will receive an email which will enable you to track your parcel.

 

Delivery Charges

Within Australia

The standard delivery charge is a flat fee of $10 (Inc GST) for deliveries to Australia and New Zealand.  

Please note that we can only deliver to physical street addresses and that a signature is required for all deliveries.

 

Overseas:

A flat fee of AUD $25.00 will be charged for deliveries to any overseas destination and any customs or import duties are charged once the parcel reaches its destination country. These charges, if applicable, must be paid by the recipient of the parcel as we have no control over these charges and cannot predict what they may be.


 

If goods are lost or damaged in transit, please contact us within 10 business days at info@drycleanersweb.com.au. We will offer you the choice of a replacement or a full refund. 

  

Delivery Charges for Returns

Delivery charges will not be incurred for replacement of faulty products or products supplied at the Drycleaning Institute of Australia’s error.

Replacement delivery costs will be charged for replacements for goods for which you have changed your mind. They will be charged to the credit card that you used to make your original purchase.


 

Returns Policy

  • Items must be returned with 28 days

  • Refunds will be given as money back

  • Return shipping will be paid by the buyer

 

 

Return policy details:

If the item does not correspond with the description, or is damaged on arrival, we are happy to refund the purchase price or exchange the unit. Please call 02 4993 3377 to arrange a returns authorization number.  All goods must be returned via registered couriers, post or direct to our office at 184A Vincent Street, Cessnock, NSW 2325


 

Supply error

DIA will accept the return of goods supplied in error within 28 days of receipt. Please contact us at info@drycleanersweb.com.au to organise delivery of the correct item/s, or DIA will refund your purchase price if out of stock. DIA will make every effort to ensure that correction orders for delivery to addresses within Australia and New Zealand arrive within 5 business days of DIA receiving the returned item/s.

DIA will make every effort to ensure that replacement orders for delivery to addresses outside of Australia and New Zealand arrive within 14 business days of DIA receiving the returned item/s.

Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy. Please securely package your return item/s with supporting documentation.

Faulty goods

DIA will accept the return of goods delivered that are faulty within 28 days of receipt. If you do receive a faulty or damaged item/s please contact us at info@drycleanersweb.com.au to arrange a free replacement delivery, or we will refund your purchase price if out of stock.

DIA will make every effort to ensure that replacement orders for delivery to addresses within Australia and New Zealand arrive within 5 business days of DIA receiving the returned item/s. DIA will make every effort to ensure that replacement orders for delivery to addresses outside of Australia and New Zealand arrive within 14 business days of DIA receiving the returned item/s.

Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy.
Please securely package your return item/s with supporting documentation.

 

For refunds, you will be required to present the same credit card that was used to make the purchase online.