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Below is a list of some of the digitised resources available on our website relating to Customer Service and Health & Safety with
year of publication and resource category
| Name |
Year |
Location |
|
Drycleaning Management Tool Kit - Customer Service Customer Service Course |
2000 |
Resources/Business Management/Customer Service |
|
Drycleaning Management Tool Kit - Marketing & Promotion Plan July 2000 to June 2001 |
2000 |
Resources/Business Management/Customer Service |
|
Drycleaning Management Tool Kit - Effective Customer Relations and Complaint Handling - Customer Complaints Resolution Handbook |
2000 |
Resources/Business Management/Customer Service |
|
Drycleaning Management Toolkit - Customer Service Court |
2000 |
Resources/Business Management/Customer Service |
| Point of Sale Care Labels |
2024 |
Resources/Business Management/Customer Service |
| Understanding your Leather and Suede Garments Point of Sale brochure | 2021 |
Resources/Business Management/Customer Service |
| Do's and Don'ts at the counter - Dealing with Wedding Dress Customers | 2018 |
Resources/Business Management/Customer Service |
| Customer Service Standards - How do you rate? |
2017 | Resources/Business Management/Customer Service |
| Wedding Dress Inspection Checklist | 2017 |
Resources/Business Management/Customer Service |
| Training - Customer Service | 2013 |
Resources/Business Management/Customer Service |
Health and Safety |
||
| Drycleaning Management Tool Kit - Disaster Plan and Staff Induction |
2000 |
Resources/Business Management/Health & Safety |
| DIA Work Health & Safety Manual |
2013 |
Resources/Business Management/Health & Safety |
| Week 4 - Maintenance: Boiler, drycleaning machine, general | June 2024 | Resources/Business Management/Health & Safety |
| Week 3 - Dryer safety: Spontaneous combustion | June 2024 |
Resources/Business Management/Health & Safety |
| Week 2 - Solvents: Handling & disposal |
June 2024 |
Resources/Business Management/Health & Safety |
| Week 1 - Let's Get Back to Basics: Induction program for new employees | June 2024 | Resources/Business Management/Health & Safety |
| Guide to dealing with vaccinations and staff/customers | 2021 |
Resources/Business Management/Health & Safety |
| DIA Guide for WHS Safety and Environment | 2021 |
Resources/Business Management/Health & Safety |
| Safety Sign Kit |
2021 |
Resources/Business Management.Health & Safety |