In The Media What The Wedding Dress Story Means For Drycleaners
You may have seen recent media coverage about a drycleaner (not a DIA member) who donated a wedding dress to a local op shop. While the intention behind the gesture may have been well‑meaning, the story highlighted some important considerations for drycleaners when it comes to customer property, consent and professional responsibility.
In response to this coverage, DIA CEO Catherine Cluning was interviewed by Mark Rigby from the ABC Drive team on the Gold Coast, where she provided valuable industry context and explained how situations like this can and should be managed.During the interview, Catherine outlined how the Drycleaning Institute of Australia (DIA) supports drycleaners with practical guidance, expert advice and clear processes to help businesses navigate complex scenarios, protect themselves, and maintain customer trust.This media appearance serves as a timely reminder of the value of being connected to the wider industry — particularly when facing challenging or unexpected circumstances.
Watch or listen to the interview
You can view or listen to the full interview using the link below:
- Listen to the full audio recording:
DIA members can contact the Association for advice and support when managing customer garments or navigating difficult situations.