Login

New DIA Member Benefit Save 100 On Expert Tech Support For Your Equipment

Running a dry cleaning business comes with plenty of challenges, but technical equipment support shouldn't be one of them.  That’s why the Drycleaning Institute of Australia (DIA) is excited to announce a new exclusive member benefit: a $100 discount on a 12-month subscription to the Universal Drycleaning Solutions (UDS) Tech Support service. That's 30% off the price! At just $299/year (normally $399), this service gives you direct access to expert technicians, video walk-throughs, spare parts support, and an extensive technical library. It’s designed specifically for dry cleaners and it’s now more affordable than ever for DIA members.

Why This Matters: You Asked, We Delivered

In our April 2025 member survey, many of you expressed the need for better access to:

  • Specialist technical support
  • Faster solutions for equipment problems
  • More resources to train staff and reduce downtime
  • Stronger member-only discounts


From Perth to Brisbane, members highlighted the frustration of being stuck with a broken machine and no one nearby who knows how to fix it. Others noted the value of having a technician to call when you’re unsure whether an issue is minor or major, and what steps to take next.We listened. And this partnership with UDS is just one of several initiatives we’re rolling out to meet your needs more directly.

What’s Included in the UDS Tech Support Subscription?

This isn’t just a phone number. It’s a comprehensive support service tailored for the day-to-day realities of dry cleaning operations.Here’s what you get with your annual membership:

✅  Phone Support (6 Days a Week)  Speak directly to an experienced dry cleaning technician, not a generalist. Whether you’re troubleshooting a malfunction or have a question about equipment use, you can get advice that’s both fast and accurate.
✅  Video Support   Need help with a procedure or can’t explain the issue clearly over the phone? Use video to show what’s going on and receive guided walk-throughs. This visual support reduces guesswork and gets problems sorted faster.
✅ Spare Parts Discount  Save money on the parts you already need. UDS subscribers get access to discounted pricing on a wide range of parts and consumables for common machines and systems. That means lower overall costs and increased profits for you. 
✅ Help Sourcing Local Trades  Let’s face it, most local electricians and plumbers don’t know dry cleaning equipment. UDS can help source and brief tradespeople in your area so they’re equipped to work on your specific machinery, saving you time and frustration.
✅ Access to Manuals and Training Videos   Need a manual for that old boiler? Looking to train a new staff member on proper use of a press or spotting board? UDS members get access to a deep library of operating manuals, training guides, and videos.

Real Business Value: Downtime Costs More Than You Think

Every hour your equipment is down, you're not just losing productivity, you’re potentially losing customers, revenue, and team morale.By investing in this service, you:

  • Minimise business interruptions
  • Avoid costly emergency repairs
  • Reduce staff confusion
  • Extend the lifespan of your machinery
  • Improve safety and compliance

For many businesses, just one saved call-out or prevented breakdown more than covers the $299/year fee.

A Stronger DIA for a Stronger Industry

This new benefit is part of a broader strategy by the DIA to deliver practical, cost-saving value to our members. It aligns with our core mission to:

  • Support businesses with the tools and knowledge they need
  • Offer dispute resolution and technical advice
  • Deliver real financial and operational benefits
  • Keep members informed of innovations and best practices

We’re also working to expand training opportunities, create better consumer awareness of DIA-accredited cleaners, and advocate for fairer insurance options, all based on what you told us matters most.

How to Access the Offer

If you’re a current DIA member, activating your $100 discount is easy:

  1. Visit: https://www.universaldrycleaningsolutions.com.au
  2. Let them know that you are a current DIA member so they can verify it with us
  3. Subscribe to the Tech Support Service for just $299/year.

Still have questions? We're happy to help.

Final Thoughts

This is more than a discount, it’s peace of mind.When your machine goes down or a new team member needs training fast, having someone to call (or video with) can make all the difference. With this new benefit, DIA members gain access to real-time expert help, save money, and build more resilient businesses.We’re proud to partner with UDS to deliver this service and will continue finding new ways to bring value to you, our members.

Let’s keep raising the standard of dry cleaning in Australia, together.