Special Event Announcement Exclusive Masterclass With James Peuster (USA)
Thursday, 23 July 2026 - 1.00 to 5.00 pm
Rydges Sydney Central
Held in conjunction with CleanConnect 2026: Ideas, Insights, Innovation
We are delighted to announce a special pre‑conference session featuring James Peuster, CEO of The Route Pro (USA) and one of the
world’s most influential voices in route development and business optimisation within the drycleaning industry.
While James will also present during the main CleanConnect 2026 program, this small‑group masterclass offers a rare opportunity for hands‑on learning and direct engagement.
What Makes This Masterclass Unique?
This exclusive Thursday afternoon event gives attendees access to:
- In‑depth route optimisation strategies
- Practical methods for building profitable pick‑up & delivery systems
- Solutions to real‑world challenges raised by participants
- Customer service techniques that drive retention and loyalty
- Expert insights not covered in the main conference presentation
James will share best‑practice methods for route growth, sales and marketing, operations, and customer retention — and actively invite questions to shape discussion.
Topics Covered
- Route driver roles and performance expectations
- Increasing efficiency and profitability without reducing sales
- Strengthening customer relationships and retention
- Modern sales and marketing strategies
- And additional advanced techniques tailored to the group
Participants should come prepared to engage, ask questions, and explore new perspectives to strengthen their businesses into 2026 and beyond.
Who Should Attend?
This masterclass is designed for:
- Drycleaners launching or expanding route services
- Business owners focusing on customer experience and growth
- Managers seeking practical operational improvements
- Any CleanConnect 2026 attendee wanting deeper access to an international expert
Pricing
DIA Members - $120
Non-Members - $180
Contact the DIA office at info@drycleanersweb.com.au to purchase tickets.