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DIA Code of Ethics and Conduct

As a member of the DIA, we undertake to comply as far as is reasonably practicable to the following:

1. Maintain a high level of quality and service.
2. Treat the customer and the customer's good with due care and respect.
3. Encourage formal training of staff and management
4. Treat employees and contractors with compassion and due diligence and meet all relevant legislative requirements.
5. Investigate complains promptly.  If unable to resolve then contact the DIA Office for assistance.
6. Pay compensation for lost or damaged goods attributed to drycleaner negligence, in accordance with the DIA's Fair Claims Guide.
7. Operate and maintain a safe workplace which complies with legislative and regulatory requirements and which is environmentally responsible.
8. Ensure our plant and equipment meets legislative and regulation requirements.
9. Ensure that compliance with, and the effectiveness and efficiency of this code, is reviewed annually.

The code does not alleviate the business submitting this membership application from complying with existing and future statutory legislation and regulations or restricting their liability under general law.

The Drycleaning Institute of Australia provides an advisory service to assist consumers with issues arising from services provided by a DIA member.