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DC Management Tool Kit - Customer Service Course

DC Management Tool Kit - Customer Service Course

A DIA Customer Service Course to help train staff
DC Management Tool Kit - Disaster Plan & Staff Induction

DC Management Tool Kit - Disaster Plan & Staff Induction

DC Management Tool Kit sections:

* Disaster Plan
* Staff Induction
DC Management Tool Kit

DC Management Tool Kit

Marketing and Promotion Plan July 2000 - June 2001

This plan outline has been developed by the DIA to assist members prepare for marketplace that results from the introduction of GST.  
DC Management Tool Kit - Effective Customer Complaints and Complaint Handling

DC Management Tool Kit - Effective Customer Complaints and Complaint Handling

Effective Customer Relations and Complaint Handling:

* Introduction
* Why do customers complain?
* Formulating and implementing your customer relations policy
* International Fair Claims Guide for Consumer Textile Products
* DIA Customer Complaints Service

Taken from DIA Drycleaning Management Tool Kit - circa 2000
DIA Work Health & Safety Manual 2013

DIA Work Health & Safety Manual 2013

Resource from 2013 and includes information on:

* OHS Policy and Procedures
* Safety in the Workplace
* Hazard and Risk
* Induction Program
* Pro-Forma policies
* Electrical Safety
* Small Business Checklist
* OHS Legislation & Regulation
GA251028 - Moncler Puffer jackets

GA251028 - Moncler Puffer jackets

* Issues with cleaning Moncler puffer jackets
GA250918 - Rachel Gilbert black dress with white bow

GA250918 - Rachel Gilbert black dress with white bow

*Issues with cleaning Rachel Gilbert dress

Right to Disconnect and Employee choice about casual employment

* Changes for small business employers
* Effective 26 August 2025
* Fair Work Legislation Amendments
GA250805 - Non compliant care label - P with double underline

GA250805 - Non compliant care label - P with double underline

* Non compliant care label

Drycleaning factsheet and educational videos

Here you can download a copy of our Welcome to the drycleaning industry factsheet and supporting educational videos.  All available in:

* Urdu
* Hindi
* Vietname
* Arabic
* Simplified Chinese
* Italian
New point of sale brochures

New point of sale brochures

Here you will find a .pdf download of all six of the new point of sale brochures.
DIA Care Labelling Guide

DIA Care Labelling Guide

This chart is for guidance only and should be read in conjuction with the ACCC Care Labelling for Clothing Guide which specifies the mandatory standards for care labelling based on the Australian/New Zealand Standard (AS/NZS) 1957:1998 Textiles - Care labelling with variations and additions made by Consumer Protection Notice No. 25 of 2010.
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