Monthly Wrap-Up September 2023

DIA - Monthly Wrap-Up September 2023


  • Preparing and mailing out the latest issue of the TwinClean newsletter to 908 drycleaners and small laundries around Australia
  • DIA Board Meeting held in Melbourne on 22 September.  Some of the items discussed at the Board meeting:
    • Current state of drycleaning industry in Australia
    • Development of marketing program to raise awareness of our industry at both State and Federal government level on matters that affect us
    • Recruiment of new Directors to the DIA Board
    • Industry training and how that will look in the next few years
    • New CRM and website for the DIA 
  • Preparation for Annual General Meeting to be held on Thursday, 12 October 2023 via Zoom


  • 11 complaints from members of the public received by the DIA office
  • 12 calls/emails to the office from DIA members looking for technical assistance on a specific customer issue
  • Technical work still ongoing around technical issues with cleaning Grace Loves Lace wedding dresses

Marketing/Social Media

  • 23 Google Business reviews answered on behalf of different members
  • 4 social media posts prepared and sent out to members to use on their social media page along with suggested wording