Industry Resources

Access all of DIA's up-to-date and cutting-edge articles, blogs, and podcasts conveniently located in a single location.

Dive into our carefully curated collection of resources to help you thrive, empowering yourself and your business.

Technical Expertise & Garment Care

Industry‑led technical guidance on fabrics, garment construction and cleaning processes to help drycleaners reduce risk, improve outcomes and maintain professional standards.

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Business, Employment & Guidance

Guidance on wage rates, employment obligations, industrial relations, insurance and compliance issues affecting drycleaning and laundry businesses.

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Mediation & Dispute Resolution

Independent, industry‑specific mediation support to help drycleaners resolve customer disputes professionally, protect their reputation and minimise commercial risk.

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Training & Professional Development

Training and professional development programs designed to build skills, improve standards and support the long‑term success of drycleaning and laundry businesses.

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Industry News & Advocacy

Updates on industry issues, media commentary and DIA advocacy work representing the interests of Australia’s professional drycleaning and garment care businesses.

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Garment Care Advisory Program

Independent garment care advice for fashion labels and industry stakeholders, providing expert guidance on care labelling, textile performance and post-sales outcomes.

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CEO Update 3/4/20 - Rent

CEO Update 3/4/20 - Rent

Products and Processes for removing smoke smells

Products and Processes for removing smoke smells

2020 Annual Report

2019 Annual Report

Do's and Don'ts at the counter

avoid the barking about wedding gown transactions

2018 Annual Report

DLI  Training Video Series

DLI Training Video Series

Quality Pants Pressing

Quality Pants Pressing

2017 Annual Report

Customer Service Standards - How do you Rate?

How often do we become so familiar with our business we just don't see what the customer sees?

Wedding Dress Inspection Checklist

There is a checklist for pre inspection and by using this not only will you have essential information but you will appear more professional.

2016 Annual Return

2015 Annual Return

2014 Annual Return

2013 Annual Return

New Technology

New Technology

Training- Customer Service

This is a series of training sessions designed to support you with the very important area of Customer Service.

2012 Annual Return