Customer Service

A DIA Customer Service Course to help train staff

Marketing and Promotion Plan July 2000 - June 2001

This plan outline has been developed by the DIA to assist members prepare for marketplace that results from the introduction of GST.  

Effective Customer Relations and Complaint Handling:

* Introduction
* Why do customers complain?
* Formulating and implementing your customer relations policy
* International Fair Claims Guide for Consumer Textile Products
* DIA Customer Complaints Service

Taken from DIA Drycleaning Management Tool Kit - circa 2000

Here you will find a .pdf download of all six of the new point of sale brochures.

If you are short on time then packs of the printed brochure are available to purchase from the DIA office.  Upfront payment is required.

avoid the barking about wedding gown transactions

How often do we become so familiar with our business we just don't see what the customer sees?

There is a checklist for pre inspection and by using this not only will you have essential information but you will appear more professional.

This is a series of training sessions designed to support you with the very important area of Customer Service.