Industry Resources

Access all of DIA's up-to-date and cutting-edge articles, blogs, and podcasts conveniently located in a single location.

Dive into our carefully curated collection of resources to help you thrive, empowering yourself and your business.

Technical Expertise & Garment Care

Industry‑led technical guidance on fabrics, garment construction and cleaning processes to help drycleaners reduce risk, improve outcomes and maintain professional standards.

view resources view resources

Business, Employment & Guidance

Guidance on wage rates, employment obligations, industrial relations, insurance and compliance issues affecting drycleaning and laundry businesses.

view resources view resources

Mediation & Dispute Resolution

Independent, industry‑specific mediation support to help drycleaners resolve customer disputes professionally, protect their reputation and minimise commercial risk.

View resources View resources

Training & Professional Development

Training and professional development programs designed to build skills, improve standards and support the long‑term success of drycleaning and laundry businesses.

view resources view resources

Industry News & Advocacy

Updates on industry issues, media commentary and DIA advocacy work representing the interests of Australia’s professional drycleaning and garment care businesses.

view resources view resources

Garment Care Advisory Program

Independent garment care advice for fashion labels and industry stakeholders, providing expert guidance on care labelling, textile performance and post-sales outcomes.

View resources View resources

Unlock your full business potential with our member-exclusive resources. Explore, learn, and connect like never before.

JOIN NOW JOIN NOW View BENEFITS View BENEFITS

Browse our Resources

Filter by category
Filter by date range
to
Search by keyword

TA260305 - Calibre top stiffening of fabric after cleaning

Fabrics & Fashions - Colour failure on silk

Fabrics & Fashions - Colour failure on silk

* Article from Drycleaning and Laundry Institute (USA) on colour failure on silk
GA260205 - Streaking on silk garments

GA260205 - Streaking on silk garments

* General advice on streaking on silk garments
Spotting - The Art of Stain Removal

Spotting - The Art of Stain Removal

* Spotting guide from the 1980s
* A joint publication between the DIA and Neighborhood Cleaners Association - International
DLI Clean 2013 - Alternative solvents which is best for you

DLI Clean 2013 - Alternative solvents which is best for you

* Multi page document outlining different solvents
* From DLI Clean 2013

DLI Bulletin No. 464 - Fusible Interfacings Come Apart

Short one page fact sheet on fusible interfacings

DLI Bulletin No. 538 Fused Interfacings

Two page information sheet on Fused Interfacings and issues that can occur with cleaning
DC Management Tool Kit - Customer Service Course

DC Management Tool Kit - Customer Service Course

A DIA Customer Service Course to help train staff
DC Management Tool Kit - Disaster Plan & Staff Induction

DC Management Tool Kit - Disaster Plan & Staff Induction

DC Management Tool Kit sections:

* Disaster Plan
* Staff Induction
DC Management Tool Kit

DC Management Tool Kit

Marketing and Promotion Plan July 2000 - June 2001

This plan outline has been developed by the DIA to assist members prepare for marketplace that results from the introduction of GST.  
DC Management Tool Kit - Effective Customer Complaints and Complaint Handling

DC Management Tool Kit - Effective Customer Complaints and Complaint Handling

Effective Customer Relations and Complaint Handling:

* Introduction
* Why do customers complain?
* Formulating and implementing your customer relations policy
* International Fair Claims Guide for Consumer Textile Products
* DIA Customer Complaints Service

Taken from DIA Drycleaning Management Tool Kit - circa 2000
DIA Work Health & Safety Manual 2013

DIA Work Health & Safety Manual 2013

Resource from 2013 and includes information on:

* OHS Policy and Procedures
* Safety in the Workplace
* Hazard and Risk
* Induction Program
* Pro-Forma policies
* Electrical Safety
* Small Business Checklist
* OHS Legislation & Regulation