* Almost every complaint you get boils down to one of three consumer guarantees — was it done with due care and skill, fit for purpose, or
finished in a reasonable time?
* Followed the care label but the garment was still damaged? You are probably in the clear. Departed from it without telling the customer?
That is where liability shifts to you.
* A wedding suit ruined the day before the event, an emergency rental at short notice — customers can claim more than just the value of the
garment when something goes wrong.
