Care Labelling Guidance
Care labelling plays a critical role in garment care outcomes, customer expectations and dispute management. Incorrect, unclear or inappropriate labels can lead to damage, customer dissatisfaction and unnecessary claims against professional cleaners.
The Drycleaning Institute of Australia provides industry‑led guidance on care labelling standards and interpretation, informed by real‑world garment care experience and professional cleaning processes.
The following Care Labelling Guide has been developed by DIA to help members explain care labelling issues to customers and support professional decision‑making when labels are unclear, incorrect or misleading.
Members may provide this guide to customers to help explain garment care limitations and reduce misunderstandings where label instructions do not align with safe professional cleaning practices.
