Customer Service Training Toolkit - up to 6+ staff - Non Member
$180.91 AUD
Approx $128.63 USD
Description:
What's included
• DIA Customer Service Training Guide — all 8 chapters covering the full new-starter curriculum, from asking the right questions to selling additional services
• New Staff Induction Checklist — a day-by-day, five-day training plan with sign-off boxes for staff and owner/manager
• Staff Quiz & Answer Key — 37 questions across all 8 chapters, with the answer key kept separate for trainers only
• 5 Counter Reference Cards — print-and-laminate quick reference for the counter: Garment Check-In Inspection, the ACE complaint-handling script, Selling Additional Services, Leather & Suede Check-In, and Phone & Language
Whether it is your first counter person or your fifth, every new starter gets the same thorough, consistent training — without it taking up your week.
Founding price — per store, one-off purchase
| Store size |
Member (founding) |
Non-member (founding) |
| Up to 5 staff |
$69 member |
$139 non-member |
| 6+ staff |
$99 member |
$199 non-member |
Prices increase once the founding period ends.
Level 3 DIA Members receive a 20% discount